Reliance maybe the first to launch WiMax Broadband for consumers in Bangalore, but had some issues and coverage was limited. Tata Communications [erstwhile VSNL] has launched “Limited Edition Special Offer” Indicom Wimax Broadband in Bangalore. [Yes that’s right, the official launch and branding are still in pipeline].
Tata Communications WiMax Infrastructure in Bangalore:
Unlike Reliance Communications, which kicked off with less than 50 WiMax towers, Tata Communications debut will be with over 120 WiMax towers linking corners of “Namma Bengalooru” 🙂 I had read a lot about DHCP issues with Reliance. It is told that, the problem was with their server being unable to handle too many requests when the connections were reset, mostly when new towers were added [some kind of system reset was done]. Tata Indicom has been extremely cautious about it.
Tata Communications – Indicom WiMax Broadband Plans and Offer:
In this limited edition special offer, [I am not sure when it ends, but is likely to run atleast till Dec-31st] consumers can choose from Pre-Paid or Post-Paid plans. More details on plans available on broadband forum.
One of the other things I am really particular is customer support. Tata Communications call center will handle all support related issues. You may contact the following numbers to establish your connection – 99805 46805 / 98867 67690 / 93433 78853. So Bangaloreans, lets goBroabandddd 😉
Tags: WiMax, WiMax India, Broadband India, Tata Indicom Wimax
Hi there don’t confuse me with Sunil Kumar above
I got the connection a week back, and guess what, I have been calling call center everyday from that day.I have spent nearly 200 rupees calling them. Yes the speed is good, but frequent disconnections, bad service centers, with little feedback, It’s like we are at the mercy of the signals, like waiting for wind in the old days to move ships on high seas. The only good thing is atleast they don’t cash the cheque until we get the connection so u can atleast threaten to cancel it. I didn’t get a single call from for tens of calls i made. The guys who come to install have little or no technical knowledge.
I have been using broadband for over 4 years, I even used tata indicom dsl connection. But believe me this is the worst .
rgds,
Sunil Kumar yasa
hi,yasa
we regret that u r facing the problem of connectivity. You need not to be panic and wait still wind to come. Pls let me know ur user name and area and postpaid or prepaid.
This is the first complaint of not getting connected it will be resolved.
i do agree that our engg are new and they r in traning. it takes some time fto become perfect.
pls call on
9243108958 (sunil)
here I am pasting the mail what I hv wriiten to VSNL nodal officer, customer service and grivence cell.From this u can understand how these beggers are working.till now I did not get proper reply.
read below
Just now I received a phone call informing the inability to provide the asked service which is in contrary to your earlier conformation of the feasibility and claim that “all over the Bangalore”.
The pity is it took 13 days to draw this conclusion.
It is very much evident from the history of the mails given under that even this info I got only after repeated requests.
Any way please confirms thru mail your inability to provide wimax connection and return my cheque at the earliest.
Thanks
Kumar
now the problem is how to get the cheque back?The nodal officer is not at all responding.
i want to know the broadband connection plan which is provided by tata vanl……can you tell me this thing as soon as possible.mobile no is 9227432394
Hi!
You know, it is 18th january today; the kite flying festival in Ahmedabad is over with Ahmedabadis, yet is on with the VSNL customer service. This is what the call center executives have to say when u file your complaint of being without connectivity for more than a week. I own a ibt TOEFL center where broadband connectivity is crucial, yet TATA feels that it is more important for its executives to fly kites- let the students suffer so what! My fingers went numb calling their numbers, literally begging the connectivity back but all to deaf ears! the test had to be called off, disappointed students had to go home but so what! HAPPY KITE FLYING TATA VSNL!!!! YOU GUYS ARE FIT FOR THAT ONLY! M SURE U WILL END UP DOING JUST THAT! RESPONSIBILITY IS NOT YOUR CUP OF TEA!!!!!!!!!!!!!!!!!!!!!!
Hey guys !!
There seems to be a overwhelming response to Tata Wimax connection.
Though initially i was skeptical whether i would get the connx or not after seeing the comments(i had applied on 2nd Jan), i got my connx y/d, Wow!! you should use it to believe it…what a speed and connectivity. good improvement consifering that their DSL BB connection had earneed them bad reviews in the market and yes i received a call also before to let me know abut the delay and response….you can get in touch with their escalation cell at 66239133, 9243111517 and they get your issues solved quite promptly and smoothly…rgds Divya
Hi Divya,
Thanks for giving positive feedback.
This will help us improve our service.
I should first express my thanks to Tata Indicom and the executive Mr Sunil in particular. Almost I can say I tried with all broadband suppliers like Airtel, Reliance, Sify, hathway etc etc.. except BSNL.. Out of them Reliance only came up with wimax plan and they came to house to install the receiver.. But while installation itself signals didnt come properly and so they went back telling connection not feasible. At that time I tried for Tata indicom wired broadband connection but cudnt get it. Then Mr. Sunil called me telling that Tata indicom also introduced WIMAX scheme. First I was quite reluctant because I have already experienced problems with Reliance. But Sunil assured me that Tata indicom has more number of towers, so surely i can get broadband connection. So I have registered for new connection. Thou there was quite delay (14 days) in which I didnt receive even a single call from the Tata indicom executives, I have been keeping on asking Mr.sunil about the progress.. and at the end of 14th day they came to my house and checked for signal strength.. and installed the receiver after 5 days.. and now i am working with it. Thou there are major rumours that Tata Indicom is slow, I didnt feel so .. (but i am using for the past 3 days only)
Anyhow its good that Tata indicom had given the connection finally.. even thou I equally agree its quite hard to get thro customer support by calling 60607070… its somewhat late in getting proper response..
My STRONG RECOMMENDATION: STAY AWAY FROM TATA INDICOM WIMAX. These cluless jerks have no idea on what they are doing. I had my connection installed a week ago. All fine for 5 days. Then on friday, I could not browse (though surprisingly, other port traffic was going through). Raised a complaint – no response for 2 days. Called them 8 times. On saturday afternoon, even the other port traffic stopped. Status is showing NOT OPER on my conneciton – but signal strenght is great!!! Been talking to clueless idiots in their call center who make all the right noises about this being “ESCALATED” to be fixed. Not even the courtesy of a call back to update progress. As of now, the conneciton is down, Tata Indicom has encashed my 16,180 cheque (for 4 months advance for post paid 1MBPS Infinty plan) – and I am screwed. I am going to the consumer courts to get my money refunded.
Satish Chandrasekaran