Reliance maybe the first to launch WiMax Broadband for consumers in Bangalore, but had some issues and coverage was limited. Tata Communications [erstwhile VSNL] has launched “Limited Edition Special Offer” Indicom Wimax Broadband in Bangalore. [Yes that’s right, the official launch and branding are still in pipeline].
Tata Communications WiMax Infrastructure in Bangalore:
Unlike Reliance Communications, which kicked off with less than 50 WiMax towers, Tata Communications debut will be with over 120 WiMax towers linking corners of “Namma Bengalooru” 🙂 I had read a lot about DHCP issues with Reliance. It is told that, the problem was with their server being unable to handle too many requests when the connections were reset, mostly when new towers were added [some kind of system reset was done]. Tata Indicom has been extremely cautious about it.
Tata Communications – Indicom WiMax Broadband Plans and Offer:
In this limited edition special offer, [I am not sure when it ends, but is likely to run atleast till Dec-31st] consumers can choose from Pre-Paid or Post-Paid plans. More details on plans available on broadband forum.
One of the other things I am really particular is customer support. Tata Communications call center will handle all support related issues. You may contact the following numbers to establish your connection – 99805 46805 / 98867 67690 / 93433 78853. So Bangaloreans, lets goBroabandddd 😉
Tags: WiMax, WiMax India, Broadband India, Tata Indicom Wimax
WiMAX Wireless Broadband , i want WiMAX Wireless Broadband router
configuration , please send PDF file type
WiMAX Wireless Broadband , i want WiMAX Wireless Broadband router
configuration , please send P.D.F file type
I foun Mr Sunil Number here and contacted for the Wimax Broadband from Tata Indicom VSNL. This serch began because of the frustration with Reliance WIMAX Broad Band which I currently subscribe to. There is very little the technical team does to resolve problems of subscribers at Reliance and the down time is not known when it will hit you and for how long. I hope that is not the case with Tata Indicom. Giving value to the subscribers who dare to subscribe to this new technology which is still in evolving phase we need the Tata Indicom to continue the offer of prepaid and post paid which ended on 5th Jan — for more duration, as it is unfair to charge for 3 or 4 months and not to give any offer as a gesture. If not feasible to go with that then, they should go back to Reliance ways to charge 500 for installation charges and a monthly rental on completion of every month.
hi guys i applied for a tata indicom wimax connection on the 2nd of jan i was promised a connection in 8-10 days time i still have not got the connection and the channel partner mentioned on my reciept doesnt even pick up the call its very frustrating to have 4 months of charges on your account blocked away for a check and have no one respond. i called the service deparment and the response i got from there was they can not do anything till after the 15th day … i was told i would get a call from the installation team telling me when the installation date was but even that did not happen the only reason i opted for this service is because there are not many net cafes in my area …i thought i would get the connection fast but i dont think i will even get it any more ….the service reps response to wat i should do to cancel my order was to place a stop payment on my check …
i dont even know if that will get me into any legal trouble anyway i guess i realize now that i am screwed …the only service tata seems to be capable is a lousy one
Man they have not even called back/mailed to inform about feasibility of service
Hi,
This VSNL WiMax is really giving horrible service. we go in touc with an executive named MUSTAFA(9986839200) on 24 Dec,07 and paid the fees for 3 months. he promised us with the connection to be done by 31st, which never happened and then we escalated it to the VSNL guys who told us it will take another 7 – 8 days and will only be done by 9th of Jan.
We still waited and then called them up on 9th and asked them to simply cancel our request and we will block of cheque, which I think helped a bit and they sent a person to install it on 12th Jan.
The person Irfan(9972575337) cam and did the setup and told us that the connection will be activated within 30 minutes, which never happened. We are still waiting for the connection to be activated.
The Person Irfan doesn’t even pick our calls. The customer care talks sweet but takes no action. everytime we call them they just have single answer which is ” they have escalated and their tech team is looking at it”.
Guys I have a advise for you….once you get the connection at your home pls don’t sign the document before the connection is made active and you are actually able to surf.
PS: After reading this blog I called the person Sunil Kumar and he seems to be a nice chap and trying to help. I hope he is able to help us with the activation.
Hi, Akshat
You have given us a right feedback to all vsnl wimax customers that pls ensure that u can able to browse before signing the installation report.
I (sunil) regret what happened to Mr. Akshat the Irfan is a new engg he don’t know that after registration there is renewal to make.However i spoken to our technical team and troubleshooting has been rised.
I request u to bear for a day it can be rectified ASAP.
Thanks for feedback
Hi, binil johney
please give ur application number so that i can follow up.So that it can be instaslled ASAP.
call for new connection and queries to
sunil kumar
9243108958
9242368086
Akshat,
I do agree with you about Tata indicom executives. Tata indicom executives NEVER call back to update you about your complaints.
If you call them ( Which never reaches the wi-max department direclty, you have to ask Broadband guys to transfer your call to Wi-MAx department ) , they would promise you to call back within 24 hrs and update with the current status of the complaint, but that never happens.
I have been calling and following up with them for my complaints. I have even shouted at them to atleast have that much courtesy to call back and update with the complaint status, but all in vain.
Hi guys
Dealing with Tata indicom and getting the account activated is getting frustrating.
On saturday, TI(Tata indicom) engineers came to my place and did the so called installation. they had some problem with activation of the account, for which that “technical” guy told me that it will be fixed within half an hour.
that didn’t happened on Saturday and finally I was told that it will definitely be fixed by Monday.
I have called them twice today, and the status of my complaint has not gone anywhere from ‘Work in progress’ .
Surprisingly, my complaint has been marked as urgent by these tata indicom executives. So in that case it will “hopefully” be fixed by saturday(19-Jan-08) 😀 …
One can conclude Turnaround amount for Tata indicom guys to fix a simple activation problem is 1 (+7) days …
PS: Think twice before appying for Tata indicom WIMAX, beacuse there is no refund if you want to cancel your application after experiencing their “pleasant” service. that means your 3700 rs are screwed.
The best option they give to cancel the application and get full money back is to block the cheque. Which anyone would think not to do as it may lead to some more legal trouble.
and If you really want to cancel the application and don’t want to bear it anymore, do it before they put up the “dummy” installation setup at your home, after that no refund.
kudos to Tata indicom. way to go… this way you will lose many of your customers…