Reliance maybe the first to launch WiMax Broadband for consumers in Bangalore, but had some issues and coverage was limited. Tata Communications [erstwhile VSNL] has launched “Limited Edition Special Offer” Indicom Wimax Broadband in Bangalore. [Yes that’s right, the official launch and branding are still in pipeline].
Tata Communications WiMax Infrastructure in Bangalore:
Unlike Reliance Communications, which kicked off with less than 50 WiMax towers, Tata Communications debut will be with over 120 WiMax towers linking corners of “Namma Bengalooru” 🙂 I had read a lot about DHCP issues with Reliance. It is told that, the problem was with their server being unable to handle too many requests when the connections were reset, mostly when new towers were added [some kind of system reset was done]. Tata Indicom has been extremely cautious about it.
Tata Communications – Indicom WiMax Broadband Plans and Offer:
In this limited edition special offer, [I am not sure when it ends, but is likely to run atleast till Dec-31st] consumers can choose from Pre-Paid or Post-Paid plans. More details on plans available on broadband forum.
One of the other things I am really particular is customer support. Tata Communications call center will handle all support related issues. You may contact the following numbers to establish your connection – 99805 46805 / 98867 67690 / 93433 78853. So Bangaloreans, lets goBroabandddd 😉
Tags: WiMax, WiMax India, Broadband India, Tata Indicom Wimax
hi friends..
i think i can better share my experience about broadband connection.
I stay at marathahalli bangalore. and i wanted to have broadband connection.
Service and quality wise airtel is probly the best i have ever experienced.
but in some areas of marathalli airtel connection is not available.
RELIANCE BROADBAND CONNECTION –
THEY HAVE THE WORST COVERAGE..
MY MONEY AND TIME, PATIENCE EVERYTHING WASTED.
DONT WANT TO WASTE MY ENERGY ON WRITING AGAINST THEM.
FEEL LIKE BLASTING THEM FOR THEIR USELESS SERVICE.
GO FOR RELINCE BROADBAND CONNECTION AT UR OWN RISK.
Now coming to TATA INDICOM WIMAX CONNECTION.
ADVANTAGES OF TATA INDICOM WIMAX —
1) customer care calling is toll free from ur mobile number/ landline number. so it does not hurt to be online and get ur issues resolved on phone
2) Better (Much better) coverage than reliance.
3) Service is faster and better. U call for the wimax connection and u will get it with in 4 days.
4) u call to customer care and they will send their executive ASAP with in 2 days.
Disadvantage –
If u have subscribed for unlimited usage for 256 kbps/ 384kbps , then u will be exploited. The net connection download/upload speed is very very slow.
I had earlier 384 kbps and after 3 months of usage with 384 kbps i downgraded to 256kbps. now the net speed is dead slow. where as my friends with airtel connection with 256kbps have atleast 10 times faster then my speed.
So in that regard, i have complained the customer care many times, but did not get any positive response on that.
They say there may be some signal issue but they have not yet resolved the issue ..
Rest all service of Tata indicom wimax are good, except the internet download upload speed. if u compare with airtel than u will find airtell Broadband connection is significantly faster..
MY RANKING –
AIRTEL BROADBAND 8/10
TATA INDICOM WIMAX – 7/10
RELIANCE WIMAX – 1/10
I am following up ticket #1633427 but It has not been resolved for last 10 days.
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HAPPY NEWS FOR BANGALORE TECHIES AND SOFTWARE EMPLOYEES OF TOP CORPORATE COMPANIES.
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To know the details of offer applicaple for the company.
And to have New connection of Tata wimax connection. It is RECOMMENDED to Contact On SUNIL—- 9243198958
SUNIL —9243108958
Have a nice …….Day…….
Guys – one word of caution before applying for Tata Indicom Wimax. I have been using this service for 5 months now. All i can say is, if you are ok with paying for 256kbps and getting only 20 kbps actually, then go for this connection. If you are ok with auto disconnect every 15 min, then go for this connection. Worst of all, if you would like to be on hold for 20 min whenever you call the tata indicom call center, then go for it.
If this is a pilot, i think we are guinea pigs !! I think Tata indicom is acting greedy by adding new connections without maintaining good service. I don’t know about you, but i am switching to a wireline connection as soon as i can. Who knows maybe i will drag Tatas to the consumer court as well.
BTW, my login is sandipsharma123 and area is Marathalli.
Tata wimax is pathetic. I strongly advise all people to stay away from Tata. There are frequent disconnections, it will work for 30-40min and then will be down for another 10min. Also there are lot of network outages after 9pm. Worst thing is that the customer care will keep you on hold forever and you will waste a lot of your time and money calling them.My connection is just 10 days old and i am repenting for taking Tata wimax.
In short poor performance, very very bad customer service.
HERE I AM PASTING MY CORRESPONDENCE WITH TATA COMMUNICATIONS BROADBAND AFTER MIGRATING TO WI-MAX
Hello,
Thank you for the prompt reply. But Alas! No action had been taken. Everyday I had spent a lot of telephone bill by calling 60607070 your consumer service number( your Call collect dont work). Everyone in the call centre invariably do three things. ONE- Regretting for the delay and inconvenience. TWO- Sending mail immediately to the concerned Department. THREE- Assuring prompt service WITHIN 24 Hours( every 24 Hours they assure me to resolve the issue within 24 hours)
I really find it difficult to express words of appreciation for such a wonderful service! Today I have entered Twelth day successfully WITHOUT my VOIP device Vonage getting connected. VOIP IS MY PARAMOUNT REQUIREMENT TO CONTINUE WITH YOUR INTERNET SERVICE. If it is beyond the scope of your network or beyond your Technical competence please say so; so that I can seek Alternate internate service Providers. Can you give me a RESPONSIBLE persons Phone Number who can be able to solve the issue now at least. I am not able to reach beyond your call centre which in my opinion is utterly irresponsible and highly incompetent.
ALSO YOUR FIELD ENGINEER MR S PRAKASH PHONE NO- 09243164932 HAS TAKEN AWAY MY VOIP DEVICE YELLOW CABLE WHICH WAS UNWARRANTED AS IT IS MY PROPERTY. ON THE EVENING OF 29/9/08 WHEN I CONTACTED HIM HE PROMISED TO RETURN IT THE NEXT DAY. SO FAR HE HAS NOT REURNED THE CABLE. EVERYDAY WHEN I TRY TO CONTACT HIM HE CUTS MY CALL. IF THE CABLE IS NOT RETURNED TO ME BY TUESDAY I AM GOING TO GIVE A POLICE COMPLAINT AGAINST THE FIELD ENGINEER.
—– Original Message —–
From: customer service
To: vembuns@vsnl.net
Sent: Tuesday, September 30, 2008 12:38 PM
Subject: FW: customerservice@tatacommunications.comonage connection.
Dear Mr. Sambamurthi,
We regret the inconvenience caused to you.
We have already forwarded your concern regarding connectivity with complain number 7237784. Our team is working on priority and the needful will be done at the earliest.
Assuring you of our best services all the times.
For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on customerservice@tatacommunications.com. We will be delighted to assist you.
Warm Regards,
Dhanraj,
Customer Service,
TATA Communications Internet Services Ltd.
——————————————————————————–
From: vembuns [mailto:vembuns@vsnl.net]
Sent: Monday, 29, September, 2008 6:57 PM
To: customerservice@tatacommunications.com
Subject: customerservice@tatacommunications.comonage connection.
Today your engineers enabled migration of my broadband to WIRELESS. Vonage device is not able to get connected in the environment of DYNAMIC IP. What should I do as it is important for me to continue with vonage device.
Your Phone 60607070 is not working. so this Mail.
Also one vonage cable ie yellow was taken by your engineer while migrating to WIRELESS.Quick action will be appreciated
Regards,
Vembu N Sambamurthi
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CONNECTION IN BANGALORE
BUT
TIRED OF HEARING THE WORD
NOT FEASIBLE!!!!!
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Regards
TATA WiMax BroadBand
Naveen.B.S
9342038366
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It is RECOMMENDED to Contact On SUNIL—- 9243198958 FOR MORE DETAILS
SUNIL —9243108958
Have a nice …….Day…….