The Indian telecom regulator TRAI wants to know about consumer perception on mobile services in India. TRAI Survey collects details from Mobile Service Customers on various parameters such as – Provision of Service, Billing, Network Performance, Reliability and Availability, Value Added Services, Customer Care, Implementation and Effectiveness of Telecom Regulations and Quality of Service. This is your best chance to bring to light the massive day light loot and menace of Pre Paid Mobile Balance Deduction that operators led by Airtel, Idea Cellular and Reliance Communications have resorted to. Continue reading TRAI Wants to Know Consumer Perception about Mobile Services in India
Indian Telecom Operators followed a “bill and keep” regime for SMS (zero SMS termination rates, in practical terms) for a long time. The incumbents, led by Airtel, decided to impose a 10 paise / SMS termination charge on incoming SMS at various times in the past couple of years. The move was driven by increasing incoming SMS imbalance between the incumbents and the new entrants – as the latter had started selling massively discounted SMS packs in the market and this led to a sharp increase in incoming SMS volumes on incumbents’ networks without them getting compensated for the same.
Incumbents’ decision to change SMS Interconnect [IC] agreements led to several cases in the TDSAT – these were settled in the incumbents’ favor by the TDSAT. SMS IC rates have been at 10 paise / SMS since then. Continue reading TRAI Recommends SMS Termination Fee – Negative for Incumbents