WE all know that from Top to Bottom most Government Officials are lethargic and not at all innovative. They just don’t treat citizens as customers that’s where the lacuna begins. Now that Anna Hazare has been pro-active calling for “Citizens Charter”, TRAI has come up with the same for Telecom Companies.
Apart from this I had been observing the exponential growth of Complaints against Telecom Operators on private Websites because consumers are frustrated. I wrote to the National Telecom Policy Panel as well as Copied the same to the TRAI, DoT etc. It is indeed nice to see our recommendation [PDF] being accepted as TRAI has mandated all the Telecom Companies to setup a Web Based Complaint Registering and monitoring System.
Other two recommendations of mine are – Regulatory Recommendations [PDF] and Device Compatibility Recommendations [PDF] which are in the interest of the entire eco-system. Success doesn’t come easily this is after constant fight in Procedure [Letters, RTI etc]and even a bit of rude talk on Phone to the Secretary etc as I am a determined soul and will not step back, especially in Telecom and Finance Sector 🙂