Tata Teleservices + Indicom + Communications – Bundle of Poor QoS & Liars

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In: Mobile, Telecom

The Tata house which boats to be the oldest and one of the ethical business houses [unfortunately it is not] in India should be ashamed of its management at Tata Communications [erstwhile VSNL] , Tata Indicom and Tata Teleservices. You are already aware of the poor QoS its broadband division delivers [also see comments from customers] and yet fails to acknowledge it. E-mails sent to S. Ravindran – VSNL [ravindrasn.s@vsnl.co.in] went unanswered.

Now after partnering with Virgin, a PR eyewash says,

In a first-of-its-kind in India’s telecom sector, Tata Teleservices on Friday announced that they will offer penalty voluntarily to their subscribers if the quality of their services was below standard.

Tata is in no way the first company to introduce such service. I have already received credit from Bharti Airtel Mobile twice, but I am not sure if it was by virtue of me bing a premium customer they handled it so seamlessly or every Airtel customer is entitled for the same.

Virgin and other Global partners should should be aware of Tata’s sinking brand quality in Telecom before enhancing their partnerships further. You can taste the arrogance of Tata’s top management from a Global Consultant – Ajoy Lal.

Note: Views expressed here are my personal views and I stand by them in my individual capacity. They should not be linked to the companies where I have worked in past or consulting in present or future. On a side note, QoS and customer service hardly get any weightage in models we use to Analyze, otherwise you know what my recommendation will be 🙂

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2 Comments

  1. Dear all

    I have great experiance with vsnl, i am also a broadband customer for last 2 years…My net connection was never shut,if is their any problem with internet, vsnl engineer was called me and for a specific time to start
    Thanks for VSNL

    Regards
    Tahir

  2. Dear all

    I have also a great experience with vsnl even I am not very old here just few days back I’ve bought the connection but till now its not working properly even number of times I’ve lodged a complain with customer service as well as engineers but no response now I totaly fed up I just want suggest to all pleas bewear from vsnl coz its totaly fraud

    Thnx to VSNL

    Michael

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