The overhyped Windows Desktop as a Service could be a Joke. Had you signed up for Beta, then you are an angry soul with 100s of crap and junk e-mails in your Inbox due to server configuration error at Nivio. If the company can’t handle a simple Beta request e-mail, do they have the knoweldge and expertise to build Windows Desktop as a Service ? Here is what Sachin Duggal, CEO of Nivio has to say.
Dear Sir/Madam
First and foremost I would like to personally apologise for the trouble you have faced and the inconvenience caused due to the email / list server situation today. I fully understand how frustrating it would have become.
What happened
We were wanting to send an email out to all users that are waiting for the Beta activation just to keep them informed on the status. In order to do this we compiled a list of the addresses and put them into a list box on our mail server.
Due to human error the list box was not configured correctly and when people started replying-to-all the emails circulated and caused mass inconvenience to all that were pending activation.
Your email addresses
Your email addresses have not been shared with anyone, the offending list server has been taken offline and the email addresses in that particular list box have been deleted; that list box has also been deleted so that anyone emailing nivians@nivio.com will now get a bounced email message.
Apology
I cannot apologise enough for this mistake but assure you that this will not happen again. We value your trial of our new service and sincerely hope that today’s incident will not put you off from trialling the service.
Kind regards
Sachin Duggal
Chief Executive Officer
Nivio
Someone hacked his message and the new alias to spam on Nivio is emailnivians@nivio.com which will send your e-mail to the rest on mailing list. Jeez!!!
Tags: Nivio, Web 2.0, Software as Service, Windows